1 day ago
Fri Aug 1, 2025 5:31pm PST
Ask HN: Anyone know how to reach Cloudflare support?
So I have a paid account w/ CloudFlare, but I can't seem to reach their support people.

I've also noticed that half the Internet is blocked from my IP. Not sure why. Work uses BT to distribute customized Debian images, though as far as I can tell none of these images have copyrighted material in them. Maybe my ISP is telling CloudFlare I'm a bad person me 'cause it sees BT and doesn't care that it can't find evidence of copyright infringement?

So about half the time, the CloudFlare dashboard is blocked with a message saying I should email the site I'm trying to reach and get them to unblock me. But it's CloudFlare I'm trying to reach and their support people don't respond (even if I try to email them.)

I mean... I guess it's time to move to Akamai. But CloudFlare's still poisoned my IP.

Also... seems like if a CDN is going to block access to a site's data and say "email the site to get access restored" they would have an email address you can use to do that. If I have to go to the web site to find out what the email address I have to send a message to and that site is blocked...

Am I supposed to pay CloudFlare for the privilege of not being blocked by people who use their service? Has it become a protection racket?

Anyway... if anyone knows how to get ahold of CloudFlare support, maybe by phone(?), that would be appreciated.

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